Terms & Conditions.(Allgemeine Geschäftsbedingungen)

These Terms & Conditions (“Terms”) apply to all transport contracts between Stuttgart Taxi FB GmbH, Austraße 107, 70376 Stuttgart, Germany, registered in the Commercial Register of the Stuttgart local court under HRB 780990 (the “Provider”) and the customer (the “Customer”) concluded via the website stuttgart-airport-transfer.com, by phone, or by email.

Consumers within the meaning of § 13 BGB are natural persons who enter into a contract for purposes that do not relate predominantly to their commercial or self-employed professional activity. Entrepreneurs within the meaning of § 14 BGB are natural or legal persons or partnerships with legal capacity who, when entering into the contract, act in the course of their commercial or independent professional activity.

The Customer's deviating, conflicting, or supplementary general terms shall not become part of the contract unless the Provider expressly agrees in writing. This applies even if the Provider performs the contract without reservation in awareness of the Customer's terms.

The display of vehicles, prices, and conditions on the website is not a binding offer, but an invitation to the Customer to submit an offer (invitatio ad offerendum).

By completing the booking flow and clicking the payment button on the payment page, the Customer makes a binding offer to enter into a transport contract on the displayed terms. The Provider accepts this offer when, after successful card payment processed by Stripe, the Provider issues a written booking confirmation by email containing the booking reference (e.g. “STR-YYYY-MM-NNNNN”) and all booking details. Storage of the contract text and the booking confirmation is provided by the Provider for ten years per §§ 147 AO, 257 HGB.

The contract languages are English and German. In case of doubt as to interpretation, the version available to the Customer at booking shall prevail.

The Provider operates PBefG-licensed taxi services under § 47 Personenbeförderungsgesetz, with taxi concessions issued by the City of Stuttgart and operational conduct governed by the BOKraft regulation pursuant to § 57 (1) PBefG. Bookings made through this website take the form of fixed-price transfers to or from Stuttgart Airport (STR) or other named locations within the operator's service area.

The booking confirmation specifies the vehicle class (Standard, Van, or Premium), the agreed pickup time (Europe/Berlin time), the pickup and drop-off addresses, the passenger and luggage count, and the fixed gross price. The Provider may substitute a vehicle of equal or higher class at no extra charge if the originally booked vehicle is unavailable (e.g. accident, breakdown).

The price displayed and confirmed at booking is a gross fixed price including all statutory taxes. It does not change after contract conclusion based on traffic, time of day, route choice, ordinary waiting time, or other operational factors.

Value-added tax is calculated under § 12 (2) No. 10 (b) UStG (German VAT Act — short-distance passenger transport by motor vehicle):

• 7 % VAT for trips of up to 50 kilometres total distance, or for trips remaining within the same municipality (Gemeinde), regardless of distance — the privileged short-distance rate.
• 19 % VAT for trips exceeding 50 kilometres that cross municipal boundaries — the standard rate.

Subsequent material changes to the booking by the Customer (different pickup address, different vehicle class, additional passengers requiring a different vehicle class) constitute a new offer subject to the Provider's acceptance and may result in a new price quotation.

Standard flow — prepaid card payment: upon booking confirmation, the Customer's card is charged for the full fixed gross price. If the Customer cancels more than 24 hours before pickup, the full amount is refunded to the same card within 1–10 business days (depending on the issuing bank). For cancellations within 24 hours, the cancellation fee per § 6 below is retained and the remainder refunded.

Payment processor: the card data is handled exclusively by Stripe Payments Europe Ltd, a PCI-DSS Level 1 certified payment service provider. The Provider does not receive or store the card number, expiry, or CVC; only the card brand and last four digits are recorded for dispatch reference.

Alternative — cash or card-in-vehicle: at the dispatcher's discretion and only on prior arrangement, the Customer may pay in cash or by card in the vehicle at the end of the ride. In that case the prepaid Stripe charge is fully refunded once the alternative payment is confirmed. This alternative is at no point a unilateral right of the Customer; the default flow remains the prepaid card.

Default by the Customer: if the card cannot be charged (insufficient funds, cancellation before completion, dispute or chargeback), the Provider reserves the right to invoice the Customer directly for the agreed fixed price plus statutory default interest under § 288 BGB and reasonable collection costs.

Cancellation rules are set out in detail at /stornobedingungen and form an integral part of these Terms. Summary:

• More than 24 hours before pickup: free of charge — the full amount is refunded to the original card within 1–10 business days.
• Between 6 and 24 hours before pickup: 50 % of the fixed price is retained as a cancellation fee, the remainder refunded.
• Less than 6 hours before pickup or no-show: 100 % of the fixed price is retained; no refund.

Cancellation is effective upon receipt by the Provider, either through the cancellation link in the booking confirmation email (token-protected) or by phone at +49 152 2929 8484. In case of no-show, the driver waits up to 15 minutes after the agreed pickup time at the agreed location and attempts to reach the Customer by phone. If the Customer remains unreachable, the booking is treated as no-show.

The Provider may refuse, cancel, or substitute a booking only on objectively justified grounds, including:

• Force majeure (heavy snow, flooding, civil emergency) preventing safe road transport.
• Vehicle breakdown or accident affecting the booked vehicle, where no substitute of equal or higher class is available within a reasonable time.
• The Customer's evident inability or unwillingness to comply with safety rules in the vehicle (e.g. heavy intoxication, threats to driver or passengers, refusal to wear a seatbelt).
• Reasonable suspicion of fraud, including chargeback patterns or stolen card use.

In the case of force majeure or vehicle issues attributable to the Provider, the Customer is entitled to a full refund of any captured amount; no cancellation fee applies. In the case of refusal due to Customer behaviour or fraud suspicion, the cancellation tier in § 6 applies and the Provider reserves further legal remedies.

The Customer undertakes to:

• provide complete, accurate pickup and drop-off addresses and a reachable mobile phone number;
• for airport pickups, schedule the pickup at least 45 minutes after the scheduled landing time, since the Provider does not perform automated flight tracking;
• report delays, route changes, or other relevant changes to dispatch at +49 152 2929 8484 without delay;
• be present and reachable at the agreed pickup location at the agreed time;
• comply with the booked passenger and luggage limits (Standard: up to 3 passengers and 3 standard pieces; Premium: up to 4 passengers and 4 pieces; Van: up to 8 passengers and 8 pieces);
• wear seatbelts at all times and follow the driver's reasonable instructions regarding road safety;
• refrain from carrying dangerous goods, illegal substances, soiled or wet animals (small pets in a transport box are admissible upon prior agreement), or other items that could damage the vehicle or endanger the driver;
• refrain from smoking (including e-cigarettes) and the consumption of food or alcoholic beverages during the ride.

If the vehicle is unreasonably soiled or damaged by the Customer or any accompanying passenger (including by vomit, food spillage, broken upholstery, torn equipment), the Provider is entitled to charge:

• Light soiling cleaning fee: EUR 50 (e.g. spilled drink without staining).
• Heavy soiling cleaning fee: EUR 150 (e.g. vomit, animal accident in cabin) including the next-revenue-trip standby loss.
• Repair/replacement cost: at actual cost on the basis of an itemised invoice from the Provider's service garage; loss of revenue during repair compensated under § 252 BGB.

The Customer reserves the right to demonstrate that no damage occurred, that the damage is materially less, or that the standard fees do not apply (§ 309 No. 5 BGB).

The Provider undertakes to:

• provide a vehicle of the booked class with valid taxi concession, current inspection certificate (HU/AU), and full statutory motor third-party liability insurance, plus voluntary passenger accident cover (see imprint);
• dispatch a directly employed driver holding a valid "Personenbeförderungsschein" (passenger-transport licence) and clean criminal record, in line with PBefG requirements;
• ensure the driver is at the agreed pickup location at the agreed time and contact the Customer immediately in the event of unavoidable delay;
• drive in a safe, considerate, and lawful manner and comply with all road traffic regulations (StVO);
• issue a VAT-compliant invoice (Pflichtangaben gem. § 14 (4) UStG) by email after the ride or, on request, in paper form to the postal address provided.

Neither party is liable for failure to perform when prevented by force majeure, including but not limited to: severe weather (heavy snow, flooding, ice), strike action affecting infrastructure, official road closures, border closures, or public health emergencies.

Ordinary traffic congestion is not a force-majeure event. The Provider plans its dispatch with reasonable buffer times. The Customer should plan an arrival at the airport at least 2.5 hours before scheduled departure for European flights and 3 hours for intercontinental flights, to absorb any ordinary delay. The Provider is not liable for missed flights resulting from traffic conditions beyond the Provider's reasonable foresight.

The Provider is liable without limitation:

• for damages arising from injury to life, body, or health, where caused by negligent breach of duty by the Provider or wilful or negligent breach by its statutory representatives or vicarious agents;
• for damages caused by intent or gross negligence;
• under the German Product Liability Act (Produkthaftungsgesetz);
• in the case of fraudulent concealment of a defect or assumption of a guarantee.

For other damages caused by simple negligence, the Provider is liable only in case of breach of essential contractual duties (Kardinalpflichten — duties whose fulfilment is necessary for proper performance of the contract and on whose observance the Customer regularly relies). In such cases, liability is limited in amount to the typical, foreseeable damage at contract conclusion.

Save for the cases above, liability is excluded — in particular for indirect or consequential damages such as missed connecting flights or lost business opportunities, to the extent permitted by law.

The above limitations do not apply to consumer rights under § 309 BGB or the Product Liability Act, which remain unaffected.

There is no statutory right of withdrawal for passenger-transport contracts with a fixed performance time, in accordance with § 312g (2) No. 9 BGB. By placing the booking and authorising the card hold, the Customer expressly consents that performance begins immediately, and acknowledges that the right of withdrawal otherwise available under § 312g (1) BGB does not apply.

The cancellation rules in § 6 of these Terms apply instead and provide a fair, transparent equivalent.

The Provider processes personal data exclusively in accordance with the GDPR, the German Federal Data Protection Act (BDSG), and the German Telecommunications and Telemedia Data Protection Act (TDDDG). Detailed information on the processing — including categories of data, purposes, legal bases, processors, international transfers, retention, and your rights — is available in our privacy notice at /datenschutz.

EU online dispute-resolution platform. The European Commission's ODR platform formerly maintained under Article 14 (1) of Regulation (EU) No 524/2013 was discontinued on 20 July 2025 by Regulation (EU) 2024/3228, which repealed the underlying ODR Regulation. There is therefore no longer a statutory obligation to provide a link to that platform, and we no longer do so. Out-of-court dispute resolution for cross-border consumer cases is now handled under national law (see VSBG declaration below) and the ADR Directive (Directive 2013/11/EU) framework. Our dedicated email address for consumer-dispute correspondence is info@stuttgart-airport-transfer.com.

VSBG declaration. In accordance with § 36 (1) No. 1 of the Verbraucherstreitbeilegungsgesetz, we are neither willing nor obliged to participate in a dispute-resolution procedure before a consumer-arbitration board. Customer complaints can always be raised directly with our dispatch team — we aim to resolve all disputes amicably and on a same-day basis.

These Terms and any non-contractual obligations arising from them are governed by the substantive law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For consumers (§ 13 BGB) habitually resident in another EU member state, this choice of law shall not deprive them of the protection afforded by the mandatory provisions of the law of their state of habitual residence under Art. 6 (2) Rome I Regulation.

For contracts with merchants (§ 1 HGB), legal entities under public law, or special funds under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is Stuttgart, Germany. The Provider also retains the right to bring action at the Customer's general place of jurisdiction.

Should any provision of these Terms be or become invalid, void, or unenforceable, the validity of the remaining provisions shall not be affected. The invalid, void, or unenforceable provision shall be replaced by an effective provision that comes closest to the economic purpose intended by the parties. The same applies in the case of a contractual gap.

The Provider may amend these Terms with future effect to reflect changes in law, court rulings, regulator guidance, or material changes to the service. Customers with active bookings will be notified by email of changes that affect them materially. The current Terms are always available at https://stuttgart-airport-transfer.com/agb. The version applicable to a specific booking is the one in force on the day of contract conclusion.